Smart phones: an example of great technology? Apparently not according to this (http://www.theregister.co.uk/2006/07/13/no_fault_found/) article on The Register. Some 63% of "smart phones" returned to operators as faulty are in fact working perfectly. Are the punters to blame - of course not. As the article asserts, poor advice from shop staff, with just 20% being able to properly explain the benefits of a Blackberry, is the core reason.